Your privacy is important to us, we will only disclose the information necessary to effect shipping to you.

National deliveries will be dispatched within one working day after receipt of your payment for order.

While we expect postage to be completed within a week (providing there are no public holidays), it can take up to 15 working days for a parcel to reach you.

RealDeal Trust cannot be held responsible for events outside our control. We will take every precaution to avoid damages and delays due to strikes and other events.

Please quote your tracking number when approaching us for assistance with shipping difficulties, it will assist us in tracking your parcel.

Cancellation of orders may attract a 10% charge for administration, and shipping costs already incurred will not be refunded.

RealDeal Trust does not insure the shipment of parcels, and nor do we take responsibility for any damages or losses of shipped goods.

It is your responsibility to proactively confirm that the products can be lawfully shipped, and that any duties payable are fully paid in the destination country.

Any complaints regarding the condition and quality of the products received by you should be directed to sales@realdeal.org.za.

International orders will be handled on a per case basis. For more information, please click on International Shipment.