Privacy Policy
RealDeal Trust is a registered public benefit organisation: 930073262; IT618/2020
Website Terms and Conditions of Use
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the RealDeal (“Provider”) website located at the domain name www.realdeal.org.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
Personal Data Collection & Usage
The Provider will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this POPI Act.
While using Our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Address, State/County/Province, ZIP/Postal code, City Usage Data.
Use of your Personal Information and Disclosure thereof
RealDeal collects and uses your personal information to deliver the services you have requested. We may also use your personally identifiable information to inform you of other products or services available from RealDeal and its affiliates.
RealDeal does not sell, rent or lease its customer lists to third parties. RealDeal may, from time to time, contact you on behalf of external collaboration partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to a third party unless written consent has been granted.
We may also be required to use your personal information to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law (for example to protect RealDeal’s interests).
The Provider may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide you with news, special offers and general information about other opportunities, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To manage your requests: To attend and manage your requests to us.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience.
We may share your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Provider assets, financing, or acquisition of all or a portion of Our business to another Provider.
With Affiliates: We may share your information with our collaborators, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our funders and any other subsidiaries, joint venture collaborators or other entities that we manage or that are under common management in collaboration with us.
With business partners: We may share your information with our collaborators or funding partners to offer you certain products, services or opportunities.
With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With your consent: We may disclose your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Provider will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Provider will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Provider’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
Your consent to this Privacy Policy, followed by your submission of such information represents your agreement to that transfer.
Disclosure of Your Personal Data
Under certain circumstances, the Provider may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Provider may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Provider
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
We do not knowingly collect personally identifiable information from anyone minors. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before We collect and use that information.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of Your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
Cookies
Cookies are small alphanumeric identifiers created by your browser on your system when you visit a website. They do not gather or provide personally identifiable information. We use cookies to enable our systems to recognise your browser and ensure a fluid, secure, and consistent user experience. Client-side cookies store preferences, identify where you are in a process, help to prevent you from entering information repeatedly, and provide page usage statistics in order for us to provide an optimal experience. We also use cookies to track and measure the success of our website and marketing campaigns in meeting your informational needs. Additionally, visitors that entered our sites by responding to Advertisements may be associated with a site conversion in Google’s advertising tracking tool. If a user rejects the cookie, he may still use our site; however, the user’s access to some areas or functionality within our website may be limited.
Security
We take the security of our systems very seriously and take appropriate measures to ensure it remains safe. While no website can guarantee security, we maintain appropriate technical and procedural safeguards to protect your personal information.
E-Commerce Privacy
The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The Provider will supply all goods to the delivery Provider in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.
AddPay
Online merchant payments are facilitated by AddPay and related service providers. Users may go to www.addpay.co.za to view the security policies.
Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to info@realdeal.org.
Once received the donation for a cause will not be refunded to the donor. No cancellation to be made, we therefore request you to be sure before you donate.
Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content are reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right, including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Information Regulator
If you believe that we have used your personal information contrary to this Privacy Policy, please first attempt to resolve any concerns with us directly using the information above. If you are not satisfied after this process, you have the right to lodge a complaint with the Information Regulator, under the Protection of Personal Information Act.
Their contact details are:
Street Address:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein
Johannesburg
2017
Postal Address:
P.O Box 31533
Braamfontein
Johannesburg
2017
General enquiries: enquiries@inforegulator.org.za
Complaints (complete POPIA/PAIA form 5)
Should your PAIA request be denied or there is no response from a public or private
bodies for access to records you may use this email address to lodge a complaint:
PAIAComplaints@inforegulator.org.za
Should you feel that your personal information has been violated,
you may use this e-mail address to lodge a complaint:
POPIAComplaints@inforegulator.org.za
Website: https://www.justice.gov.za/inforeg
Contact Us
If you have any questions about this Privacy Policy, you can contact us: info@realdeal.org.za
